Terms & Conditions

By engaging Premium Home Care Assist for any renovation, design, or installation service, you acknowledge that you have read, understood, and accepted these terms in full. These terms apply to all projects from initial consultation through final handover.

Our services include full home renovations, interior and exterior design, kitchen and bathroom remodeling, roofing, flooring, security installation, solar setup, and related craftsmanship. Each project's exact scope is defined in a separate written agreement.

All estimates provided are preliminary and based on the information available at consultation. Final quotations are issued after detailed site assessment, material selection, and design finalization. Quotes remain valid for thirty days from issue.

Each design phase — concept, schematic, and detailed drawing — requires your written approval before proceeding. Revisions beyond the agreed number of iterations may incur additional design fees, which will be communicated in advance.

You approve all materials, finishes, and fixtures before ordering. If selected items become unavailable, we propose alternatives of comparable quality and value. Custom or imported materials may require extended lead times and non-refundable deposits.

Project timelines are outlined in your contract and organized in milestones. While we strive to meet every deadline, factors beyond our control — such as supply delays, weather, or hidden structural issues — may affect the schedule and will be communicated promptly.

Payments are typically structured as an initial deposit, milestone-based installments, and a final payment upon handover. Late payments may pause work until settled. All fees, taxes, and surcharges are detailed transparently in your project contract.

You agree to provide safe, reasonable access to the project site and to clear the work area of fragile or valuable items before construction begins. We take every care, but are not responsible for pre-existing damage or undisclosed hazards discovered during demolition.

Any deviation from the agreed scope — whether additions, removals, or design changes — must be documented through a formal change order signed by both parties. Change orders may adjust both the project cost and timeline accordingly.

We provide a two-year warranty on workmanship and a ten-year warranty on structural elements. Manufacturer warranties apply to installed appliances, fixtures, and materials. Warranty does not cover damage caused by misuse, neglect, or unauthorized alterations.

Premium Home Care Assist carries comprehensive general liability and workers' compensation insurance. We are responsible for our team and workmanship on site. Clients are advised to maintain their own homeowner's insurance throughout the renovation period.

In the rare event of a disagreement, we commit to good-faith negotiation first. If unresolved, mediation is the preferred path before any formal proceedings. Either party may cancel a project with written notice, subject to payment for work completed and materials ordered.